Privacy Policy

1. Introduction

AllTech Systems LTD ("AllTech," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.all.tech), use our IT services, or communicate with us through various channels including SMS/text messaging.

This Privacy Policy applies to all information collected through our website, services, SMS communications, and any other interactions you have with AllTech Systems LTD.

Contact Information:
AllTech Systems LTD
104 Oneida St
Pueblo, CO 81003
Email: legal@all.tech
Website: www.all.tech

2. Age Restriction

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18 years of age. If you are under 18, please do not provide any personal information to us.

3. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Full name
• Email address
• Phone number (mobile and landline)
• Billing address
• Payment information (credit card details, bank account information)
• Account credentials
• Service preferences and requirements
• Support ticket information
• Communication history

Information Automatically Collected

When you visit our website or use our services, we automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Date and time of visit
• Pages viewed
• Referring website
• Cookie data
• Usage analytics

SMS/Text Message Information

When you opt-in to receive text messages from us, we collect:

• Mobile phone number
• Opt-in consent records (including date, time, and method of consent)
• Message interaction data
• Opt-out preferences

4. How We Collect Information

We collect information through:

• Contact forms on our website
• Account registration processes
• Service agreements and contracts
• Phone and SMS communications
• Email correspondence
• Support ticket systems
• Cookies and similar tracking technologies
• Analytics tools (Google Analytics, Facebook Pixel, etc.)
• Payment processing
• Verbal consent during service calls

5. How We Use Your Information

We use the information we collect to:

• Provide and maintain our IT services
• Process transactions and billing
• Send service alerts and notifications
• Schedule and confirm appointments
• Provide customer support
• Send support notifications and updates
• Facilitate conversational messaging for service delivery
• Improve our services and website
• Comply with legal obligations
• Protect against fraudulent or illegal activity
• Analyze usage patterns and trends
• Maintain records for legal and regulatory compliance

SMS/Text Messaging Use

We use SMS/text messaging exclusively for:

• Service alerts and system notifications
• Appointment reminders and scheduling
• Support notifications and ticket updates
• Conversational messaging related to service delivery
• Emergency service communications

We do not use SMS for marketing or promotional purposes.

6. SMS/Text Messaging Consent and Opt-In

Obtaining Consent

By providing your mobile phone number and opting in to receive text messages from AllTech Systems LTD, you expressly consent to receive automated and non-automated text messages at the number provided. Consent may be obtained through:

• Web forms on our website
• Initial contact via SMS (with explicit opt-in confirmation)
• Verbal consent during service calls (documented in our systems)

Message Frequency and Charges

• Message frequency varies based on service needs and your interactions with our support team
• Standard message and data rates may apply depending on your mobile carrier plan
• AllTech Systems LTD does not charge for SMS messages

Opt-Out Instructions

You may opt-out of receiving text messages at any time by:

• Replying STOP to any text message from us
• Calling us to request removal verbally
• Contacting us at legal@all.tech

Upon receiving your opt-out request, we will send a final confirmation message and will not send any further SMS communications unless you re-opt-in.

Phone Numbers Used for SMS

We may send text messages from the following phone numbers:

• 719-283-3210
• 719-602-8815
• 719-283-3218
• 719-225-4736
• 719-888-5271
• 719-715-4597
• 719-715-6427
• 719-715-6733

7. Information Sharing and Disclosure

No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties.

SMS Consent Not Shared

No mobile opt-in or text message consent will be shared with third parties or affiliates for their own marketing purposes.

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business.

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Analytics and Advertising Partners

We share limited information with:

• Google Analytics - Website analytics
• Facebook Pixel/Meta Ads - Website analytics and advertising optimization

This information is typically limited to anonymized or aggregated data.

Legal Requirements

We may disclose your information when required by law, including:

• In response to valid subpoenas, court orders, or legal process
• To comply with applicable laws and regulations
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• To enforce our terms of service

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: All data is encrypted both in transit (using SSL/TLS) and at rest
• Access Controls: Strict authentication requirements and role-based access controls
• Regular Security Audits: Periodic reviews and assessments of our security practices
• Employee Training: Regular training on data protection and security best practices
• Secure Infrastructure: As an IT service provider, we maintain enterprise-grade network and storage security
• Incident Response: Established procedures for detecting, reporting, and responding to data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our standard retention periods are:

• Customer account data: 5 years after account closure
• SMS consent records: 5 years from the date of consent or opt-out
• Payment records: 7 years for tax and legal compliance
• General inquiries and non-customer communications: 2 years
• Support tickets and service records: 3 years after resolution
• Website analytics data: 26 months

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain session state and remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Measure advertising effectiveness

You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of our website.

11. Your Privacy Rights

General Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of communications
• Request information about our data practices

Colorado Residents' Rights

Under the Colorado Privacy Act (CPA), Colorado residents have additional rights:

• Right to Access: Confirm whether we process your personal data and access such data
• Right to Correction: Correct inaccuracies in your personal data
• Right to Deletion: Delete personal data you have provided to us
• Right to Data Portability: Obtain a copy of your personal data in a portable format
• Right to Opt-Out: Opt-out of the processing of personal data for purposes of:
  • Targeted advertising
  • Sale of personal data (Note: We do not sell personal data)
  • Profiling in furtherance of decisions that produce legal or similarly significant effects

To exercise these rights, please contact us at legal@all.tech. We will respond to your request within 45 days.

Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

12. HIPAA and Healthcare Information

While AllTech Systems LTD provides IT services to healthcare entities that may be subject to HIPAA, this Privacy Policy does not govern the handling of Protected Health Information (PHI). We do not store, process, or maintain PHI as part of our general business operations.

When providing IT services to HIPAA-covered entities, we enter into separate Business Associate Agreements (BAAs) that govern our obligations regarding PHI. Any handling of PHI is subject to those specific agreements and HIPAA regulations, not this general Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. International Data Transfers

We do not provide services to customers outside the United States. All data processing occurs within the United States.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending notification to registered users via email

Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer
AllTech Systems LTD
936 E Loma Dr
Pueblo, CO 81007
Email: legal@all.tech
Phone: 719-283-3210

17. Compliance and Enforcement

This Privacy Policy is designed to comply with applicable laws and regulations, including:

• Colorado Privacy Act (CPA)
• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• General applicable U.S. federal and state privacy laws

We regularly review our privacy practices to ensure ongoing compliance with these requirements.

By using our services or providing your information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

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